Thoroughbred Off Road Company Policies
Thoroughbred Off Road would like for you to shop with confidence. Customer satisfaction is our number one goal. If you are not satisfied with your purchase for any reason, return the item within 30 days from the date received for an exchange, store credit, or credit depending on the products condition. Shipping is not refundable.
In the event an item arrives in an unacceptable condition as a result of a manufacturer defect, Thoroughbred Off Road will go above and beyond to resolve the issue. Follow our Returns Procedure to easily handle any returns.
Thoroughbred Off Road thinks UPS is great! However, in the event a package appears damaged during shipping, please refuse shipment of the item and follow our Returns Procedure.
Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. No restocking fee will be charged on exchanges.
Thoroughbred Off Road does not manufacturer any of the products they carry and therefore do not imply nor offer any warranty on them. All product warranties, if any, implied have been done so at the discretion of the manufacturer. If you need warranty assistance on any product you’ve purchased, please contact the manufacturer directly.
1. Complete the Easy Returns form.
2. Within 24-48 hours our returns department will contact you either via e-mail or phone call.
3. Our returns department will issue a RMA# and provide further instructions to complete the return.
4. Preparing your item for shipment:
- Returns must be packaged securely in an outer carton.
- Do not write on the original product packaging itself. Only on the outside shipping carton.
- Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
- Keep your tracking number until the return process is finalized.
5. Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused or a restocking fee up to 15% may be assessed.
6. Customer is responsible for shipping cost incurred on returned products. Original shipping charges will not be refunded. If an item is deemed defective upon receipt, Thoroughbred Off Road will provide a pre-paid return shipping label. Once we have confirmed the package is in transit, we will ship you a replacement.
Reasons/Circumstances a credit will not be issued:
- Product has been installed
- Product is damaged from installation
- Missing parts, manuals, or original packaging
- Seal on electrical part is broken
- Product serial number does not match the original serial number shipped to the buyer
- Product is deemed not re-saleable due to customers actions
- Special Orders are not returnable or refundable.
- Thoroughbred Off Road will not reimburse labor charges or installation fees under any circumstance.
Thoroughbred Off Road ships via UPS and FedEx on all orders considered non truck freight. We only ship to the fifty U.S states and Canada which excludes all other international destinations. In the event that you, the customer, places an order to an International address not listed above, Thoroughbred Off Road reserves the right to cancel your order and issue a full refund.
In most cases Thoroughbred Off Road only needs one address, as long as your product is shipping to the same location as your billing information. In order to eliminate credit card fraud your billing information must match the credit card you provide. If you want to ship to an address different from your billing address, we require a copy of your driver’s license faxed (859-737-1865) or emailed to email@example.com.
- Most products ordered will ship within 1-2 business days. Some exceptions may include back ordered and/or direct ship items. Thoroughbred Off Road has numerous warehouses across the country allowing us to reach 90% of the U.S. within 2 days.
- Non-stock, special order and out of stock items may take 1-2 weeks to be received. If you would like to check inventory or estimated ship date please contact us toll-free at 866-737-4966.
- Although we take great pride in delivering products quickly, we only guarantee product arrivals on expedited shipping.
Free Ground or Next Day Air Shipping
- Free Ground or Next Day Air Shipping is available on specially marked products on ThoroughbredTrucks.com. This free shipping offer is good only to US addresses in the 48 contiguous states, which excludes Hawaii, Alaska, Puerto Rico and the U.S. Virgin Islands. This offer does not apply to truck freight items.
- Specially marked items with Free Next Day Air shipping is not available to Canadian customers. Thoroughbred Off Road will ship any product listed with Free Next Day Air shipping UPS Standard Ground free of charge.
Canadian customers are responsible for all duties and taxes incurred.
APO/FPO Shipping (Military Address) – Thoroughbred Off Road cannot ship product directly to APO or FPO addresses because we exclusively use UPS for shipments and they do not allow shipments to these addresses. As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.